Who Do We Serve?

We provide legal services for those who have a low income and live in our service area. We may ask for documents confirming your address and your income when you come in to see us. Clinic services are free to those who qualify.

If you are on social assistance, or Ontario Disability, or Old Age Security or Canada Pension, or live in subsidized housing, we can probably offer you services without any further screening.

If your family income fits within our service criteria, we can offer you services. We may have to ask you about your family size and sources of income on your first phone call or visit, to determine your eligibility. A staff member will speak to you to determine your eligibility.

What if I do not qualify for clinic services? If you are not sure if you qualify financially for our services, you may call us to clarify. If we cannot serve you, we may be able to refer you to other sources of help.

What if I disagree with your decision not to serve me?
You can appeal to our Director of Legal Services, or to our board, and we have a complaints procedure too. Go to “ABOUT US”, using the buttons on the left of this page.

How can I get a brief, free consultation with a lawyer?
Lawyer Referral Service is offered by the Law Society of Upper Canada to help people find a lawyer skilled in the correct area of law. When you call the Lawyer Referral Service, they will provide you with the name of a lawyer who will provide a free consultation of up to 30 minutes to help you determine your rights and options. You can access the service by calling:

1-800-268-8326 or 416-947-3330 (within the GTA)

Why do we limit services or serve only some people?
Our clinic is funded by Legal Aid Ontario. Services are limited to those people we are permitted to serve, pursuant to the conditions of our funding. In order to fulfill those conditions, we may ask for confirmation that you qualify. If you do not qualify or cease to qualify, we cannot represent you.

But I am willing to pay! I love your clinic!
Thanks, we are not permitted to accept paying clients. That is what private lawyers do.